EVALUASI TIKET ANGKUTAN PENYEBERANGAN SECARA ELEKTRONIK BERBASIS APLIKASI FERIZY TERHADAP AKURASI DATA MANIFEST DI PELABUHAN PENYEBERANGAN MERAK

INTAN PERMATA SARI, INTAN PERMATA SARI and TRI YULI ANDARU, TRI YULI ANDARU and DEDE AMIRUDIN, DEDE (2024) EVALUASI TIKET ANGKUTAN PENYEBERANGAN SECARA ELEKTRONIK BERBASIS APLIKASI FERIZY TERHADAP AKURASI DATA MANIFEST DI PELABUHAN PENYEBERANGAN MERAK. EVALUASI TIKET ANGKUTAN PENYEBERANGAN SECARA ELEKTRONIK BERBASIS APLIKASI FERIZY TERHADAP AKURASI DATA MANIFEST DI PELABUHAN PENYEBERANGAN MERAK. pp. 1-12. (Submitted)

Text EVALUASI TIKET ANGKUTAN PENYEBERANGAN SECARA ELEKTRONIK BERBASIS APLIKASI FERIZY TERHADAP AKURASI DATA MANIFEST DI PELABUHAN PENYEBERANGAN MERAK.pdf Download (322kB)

Abstract

Transportation is a unified system that is inseparable from everyday life. In the era of globalization, technology plays a big role in the development of all sectors, especially ferry transportation, one of which is the implementation of electronic ferry transportation tickets based on the Ferizy application. Ferizy is an online ticket booking application used in the world of transportation, especially ferry transportation. The aim of launching the Ferizy application is to provide convenience for passengers in terms of schedule information and the online ticket ordering process. Good coordination is needed between various relevant stakeholders in implementing electronic crossing transportation tickets based on the Ferizy Application so that implementation in the field can run well and can provide optimal service quality to service users and can provide safety guarantees for passengers who are recorded in accordance with the manifest. The completeness of the manifest is very crucial in ensuring passenger suitability. Based on the analysis carried out, it can be concluded that the Customer Satisfaction Index (CSI) of users of Ferizy application-based ferry transportation ticket services at the Merak Ferry Port is 76.6% The Customer Satisfaction Index (CSI) is 76.6% or falls into the Cause for Concern criteria, namely 71% < 76.6% ≤ 77% based on the interpretation of the CSI value according to K. R. Bothe (1996) in his book Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability and user interest level is 82.35% which the priority that needs to be done is that officers check tickets and complete personal data of passengers in the vehicle according to identity. The results of this analysis will provide insight regarding the obstacles faced in implementing Ferizy-based electronic ticket ordering and see the suitability of the implementation in accordance with applicable regulations so that improvements can be made to the Ferizy Application in the future in terms of completeness of manifest data.

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