Kajian Evaluasi Standar Pelayanan Minimal Angkutan Penyeberangan Di Lintasan Kupang – Rote Provinsi Nusa Tenggara Timur

Mahodim, Eno Elbika and Handoko, Wisnu and Pramono, Agus (2024) Kajian Evaluasi Standar Pelayanan Minimal Angkutan Penyeberangan Di Lintasan Kupang – Rote Provinsi Nusa Tenggara Timur. Diploma thesis, POLITEKNIK TRANSPORTASI DARAT INDONESIA-STTD.

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Abstract

Indonesia, the world's largest archipelago, has 17,504 islands and a sea area of 7.9 million km², covering 81% of its total area. Maritime transport, supporting over 80% of international trade volume, plays a crucial role in connecting the islands, particularly in East Nusa Tenggara Province, which consists of 1,192 islands. The Kupang - Rote ferry route, connecting Bolok Ferry Port in Kupang with the New Ferry Port on Rote Island, is vital for resident mobility and tourism. This study focuses on evaluating the minimum service standards (SPM) on KMP Garda Maritim 3, one of the two operators serving this route. The research findings indicate that several facilities on KMP Garda Maritim 3 do not meet the standards set by the Minister of Transportation Regulation No. 62 of 2019. Facilities such as stretchers, wheelchairs, oxygen tanks, sofa seats, recliner seats, and nursing rooms are either unavailable or inadequate, negatively impacting passenger satisfaction. The main recommendation is to enhance facilities according to minimum service standards to ensure passenger safety, comfort, and satisfaction. Keywords: Minimum Service Standards. Ferry Transport. Importance Performance Analysis. Service Quality. Customer Satisfaction Index.

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