EVALUASI KETERSEDIAAN FASILITAS PELAYANAN PENUMPANG SESUAI DENGAN STANDAR PELAYANAN MINIMUM PADA STASIUN TANETE RILAU

YOFY DESANTIKA, YOFY DESANTIKA (2023) EVALUASI KETERSEDIAAN FASILITAS PELAYANAN PENUMPANG SESUAI DENGAN STANDAR PELAYANAN MINIMUM PADA STASIUN TANETE RILAU. Diploma thesis, POLITEKNIK TRANSPORTASI DARAT INDONESIA-STTD.

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Abstract

Tanete Rilau Station is a small class station in the South Sulawesi Railway Management Center Area. Judging from the passenger service facilities available at Tanete Rilau Station, it has not met the Minimum Service Standards regulated in PM 63 of 2019 concerning Minimum Service Standards for Transportation of People by Train. The analyses used in this study were: The analysis used in this study is: Analysis of Minimum Service Facilities at Tanete Rilau Station based on PM 63 of 2019 concerning Minimum Service Standards for Transportation of People by Train, Analysis of the Level of Satisfaction and Importance of Passenger Service Facilities at Tanete Rilau Station, Analysis of Facility Design Recommendations to Increase Passenger Satisfaction with Service Facilities at Tanete Rilau Station Based on the results of the analysis of minimum service facilities at Tanete Rilau Station, the percentage of availability of passenger service facilities is only 62%, while for passenger service facilities that are already available but not yet appropriate, it is 58%. Based on the Analysis of the Level of Satisfaction and Importance of Passenger Service Facilities at Tanete Rilau Station, a value of 0.80 was obtained, which means that passengers are satisfied with the existing passenger service facilities . And there are 7 facilities in quadrant 1, namely the availability of health facilities, platform availability, safety line availability on the platform, platform canopy availability, toilet facilities, advanced transportation facilities, breastfeeding mother room facilities so that it is necessary to evaluate the improvement of passenger facilities by proposing a recommendations for design, and procurement of facilities in accordance with Ministerial Regulation 63 of 2019 concerning Minimum Service Standards for Transportation of People by Train and as input suggestions for the South Sulawesi Railway Management Center to be able to propose related to the procurement and improvement of facilities at Tanete Rilau Station to the Minister of Transportation through the Directorate General of Railways Keywords: evaluate the improvement of passenger facilities, Analysis of the Level of Satisfaction and Importance, recommendations for design

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