PENINGKATAN FASILITAS PELAYANAN PENUMPANG STASIUN CIBINONG GUNA MENINGKATKAN PELAYANAN JASA ANGKUTAN KERETA API

YUSUF NUGRAHA, YUSUF NUGRAHA (2024) PENINGKATAN FASILITAS PELAYANAN PENUMPANG STASIUN CIBINONG GUNA MENINGKATKAN PELAYANAN JASA ANGKUTAN KERETA API. Diploma thesis, POLITEKNIK TRANSPORTASI DARAT INDONESIA - STTD.

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Abstract

Cibinong Station is a small class station in the area of the Jakarta Class I Railway Engineering Center on the Citayam - Nambo route. Judging from the passenger service facilities available at Cibinong Station, there are several facilities that do not meet the standards according to the Minister of Transportation Regulation Number 63 of 2019 concerning Minimum Service Standards for Transportation of People by Train. Therefore, passenger service facilities at Cibinong Station need to be improved in order to provide comfortable and safe passenger services for rail transportation service users. The analysis used in this research is: Analysis comparing existing provisions with Minimum Service Standards; Analysis of Importance Performance Analysis and Customer Satisfaction Index; Analysis of forecasting the number of passengers. Based on the results of the analysis, it can be concluded that the CSI value of this study with a value of 0.79 indicates that overall service at Cibinong Station is in the satisfied category and there are 3 attributes that are the top priority to immediately improve performance, namely; passenger boarding/alighting facilities (platforms), toilet availability facilities, and nursing mother room facilities.

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