EVALUASI FASILITAS PELAYANAN PENUMPANG DI STASIUN KIARACONDONG

NUR FAUZIAH RAHMAN, FAUZIAH (2023) EVALUASI FASILITAS PELAYANAN PENUMPANG DI STASIUN KIARACONDONG. Diploma thesis, POLITEKNIK TRANSPORTASI DARAT INDONESIA - STTD.

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Abstract

Kiaracondong Station is a large class train station in the city of Bandung. And it is included in the working area of the Bandung Class I Railway Engineering Center. Because this station is a large station, making this station a destination station and of course there are also many passengers, therefore it is necessary to provide comfortable and safe services, so that passengers can still use train transportation because of the services of this station too. satisfying. However, there are still service facilities that do not comply with minimum service standards, therefore it is necessary to optimize facilities that are less suitable and in poor condition. It is necessary to evaluate and improve these service facilities based on Minister of Transportation Regulation Number 63 of 2019 concerning Minimum Service Standards for Transporting People by Train, an inventory is carried out with benchmarks at large stations. Kiaracondong Station still has problems related to service facilities, namely inadequate parking, namely there is only parking for 2-wheelers, so improvements need to be made so that parking is available for 4-wheelers and must also be regulated regarding the flow of vehicles entering and exiting when parking and then seating. in the boarding waiting room area because there are no seats in the waiting room which makes passengers uncomfortable and the use of a low platform which makes passengers not free when on the platform and for supporting facilities such as the length of the platform canopy which does not match the length of the platform which is only 150 meters while the length of the platform is 200 meters. Therefore, it is necessary to plan a layout design for passenger service facilities that is not suitable.

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